Technical Support Resources
Table of Contents
Include Your License Id and Customer Name if available.
| Recommended Minimum |
| Computer/Processor | 1 Ghz or Above |
| Memory | 512 MB |
| Operating System | Microsoft Windows XP, SP2 |
| Microsoft Office | Word 2003 |
Vista Install Notes
During the install, you may see an error "Unable to register the Type Library". This is rare, but occurs on occasion. If it happens, click on the "Ignore" button to continue the install. The program will still work.
Depending on the Vista settings, a user may or may not have permission to write to the license file. After the install, you may receive a licensing error "CANNOT OPEN FILE". If this happens, you can fix it by granting read/write permissions for the user in the "c:\program files\patent architect" folder.
Office 2002 Install Note
If you use Office 2002 (or Office XP) please e-mail support to request a compatible version of the program.
Verify that Microsoft Word is correctly installed.
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Download Patent Architect’s setup.exe file.
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Run Patent Architect’s setup.exe from a user account with Administrative rights.
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Open Microsoft Word and locate the Patent Architect Tool Bar to verify Installation.
Open the Toolbar
Click On Application Setup
Application -> Setup Menu to verify license status
| Patent Architect Installs by Default to c:\program files\Patent Architect. |
| A Microsoft Word Template named PatArch.dot should be coped to the Microsoft Word Startup Folder. If the copy fails, then the template file is located in the default installation director and will need to be manually installed. |
By Default, Patent Architect installs with a free 10 day trial license already activated.
To activate a subscription automatically:
Connect to the Internet.
Open the licensing window. Link to Installation.
Click on the button labeled “Unlock a Purchased Subscription Instantly.”
Enter the License Id and Password shown on your invoice.
To activate a subscription manually: (if there is no internet connection or if the automatic subscription process fails):
Open the licensing window.
Request an Unlock Code
Click on the button labeled “Manually Unlock By E-mail or Phone” to open the Manual License Activation Window.
Click on the copy button in the top right corner to copy the Computer Key’s for your computer to the clipboard.
Open a new e-mail and paste the user codes into the e-mail.
Set the subject of the e-mail to ‘Unlock’
At a minimum, your e-mail should include:
your license id
your company name and contact information
Computer Key 1 from the Manual License Activation
Computer Key 2 from the Manual License Activation
If you experienced difficulty automatically activating your license, then you may include the entire license data in the e-mail by clicking on button labeled ‘View License’ from the main license window. Paste the license data into your e-mail.
Send the e-mail to Set the title of the new e-mail to support@patentarchitect.com.
Enter Unlock Codes
You will be contacted by Patent Architect LLC with unlock codes.
Enter the unlock codes and your license id in the manual license activation window to manually activate your subscription.
| A license id may only be used once to unlock a computer. |
| Licensing requires the clock to be set to the correct date and time. |
| The subscription period begins from the date of purchase with the following exceptions. |
| There is a 14 day grace period to activate a subscription. If activated within the 14 day grace period, a subscription begins from the date of activation. |
| If a subscription is already active on the computer, then the new subscription begins when the prior subscription expires. |
| Subscriptions purchased on or before the active subscription’s date may not be used to extend the active subscription. |
| If license tampering is detected, then connect the computer to the internet to try to automatically resolve the issue. |
Licensing Gives File Permission Error: This is a common problem in Vista. To fix the problem, give the user full write permissions to the
'C:\Program Files\Patent Architect' folder and write permissions to all files in the folder. Instructions for this procedure are located in VistaLicenseError.pdf. If the problem persists, contact support.
